Technical Support
Bug reports, installation issues, how-to questions, feature requests, and anything else related to using RockWiFi™ Pro, RockWiFi™ Essentials, or RockTerm™.
support@rockriverresearch.com
General Inquiries
Business questions, partnership opportunities, press inquiries, licensing questions, or anything that isn’t a technical support request.
info@rockriverresearch.com
What to Expect
We read every email and respond personally. As a focused, independent company we don’t offer phone support or a guaranteed SLA — but we take every message seriously and aim to reply within one business day. Complex issues may take longer, and we’ll let you know if they do.
Before You Write
Many questions are answered faster through our self-service resources:
RockWiFi Pro Support
Guides for surveys, heatmaps, diagnostics, reports, and more.
RockWiFi Pro FAQ
Quick answers about RockWiFi Pro features, licensing, and setup.
RockTerm Support
Step-by-step guides for SSH, scripting, AI features, and configuration.
RockTerm FAQ
Quick answers about RockTerm features, licensing, and setup.
Troubleshooting
Solutions for connection problems, display issues, and error messages.
AI Support Chat
Get instant answers from our AI assistant, trained on RockTerm documentation.
What Support Covers
Support covers our products — installation, configuration, features, and bugs across RockWiFi Pro, RockWiFi Essentials, and RockTerm. We’re happy to help you get connected and working. Support does not extend to:
- Configuration of your network devices, routers, access points, or servers
- Issues with third-party hardware, operating systems, or network infrastructure
- AI feature billing (RockTerm), which is handled directly by your AI provider under your own API key
Company Information
Rock River Research, LLC
A Wyoming Limited Liability Company
United States of America