App and version.
For Online, include your browser and version. For Desktop, include your Windows and app versions. Tell us whether the issue occurred in Paper or Live.
ROCK RIVER RESEARCH / CONTACT & SUPPORT
Let’s get you
back to your work.
Questions about RockSolid Trader, your account or your subscription? Contact the team behind the software.
HELP US REPRODUCE THE ISSUE
A few details
make a difference.
Tell us whether you use Online or Windows Desktop, the page or window involved, what you expected and what happened instead.
Steps and timing.
Include the steps that led to the issue, any displayed error and the time with your time zone. A screenshot can help show a layout or display problem.
Keep credentials private.
Remove personal and account information from screenshots and logs. Do not email passwords, brokerage keys, OAuth tokens, session cookies or full account identifiers.
Uncertain order status or an urgent position issue? Verify directly with your broker through its official channels. Rock River support cannot execute, cancel or confirm brokerage orders for you.
WATCH THE WORKFLOW
Start with the guide
for the app you use.
Short, narrated lessons include written steps and optional captions. Choose Online or Windows Desktop so the controls match your workspace.
OTHER ENQUIRIES
Reach the right place.
Security reports: email support@rockriverresearch.com with “Security report,” the affected product and a description. Do not include credentials or session tokens.
Other product help: RockWiFi · RockTerm · RockSolid Money.
Business and press: info@rockriverresearch.com.
Rock River Research, LLC · Wyoming, United States.