Support — RockTerm — Rock River Research

SSH Connections

SSH Connection Refused

What to check when the remote host refuses your connection.

SSH Connection Timeout

Diagnosing slow or timed-out connections.

SSH Host Key Verification

Understanding host key warnings and how to handle them.

SSH Key Authentication

Setting up and troubleshooting key-based auth.

SSH Agent Forwarding

Forwarding keys through jump hosts.

Proxy and Jump Host

Connecting through bastion hosts and proxies.

Serial Connections

Serial Auto-Detect

Automatically detect baud rate, data bits, parity, and flow control.

Connection Management

Managing Connection Profiles

Creating, editing, organizing, and grouping saved connections.

Multiple Sessions and Tabs

Working with multiple SSH sessions simultaneously.

Import and Export Connections

Backing up and migrating your connection profiles.

AI Features

Configuring AI Features

Enabling and setting up AI assistance.

AI API Key Setup

Configuring your Anthropic or OpenAI API key.

AI Not Responding

Troubleshooting AI feature issues.

AI Privacy and Data

Understanding what data is sent and when.

Terminal & Display

Terminal Fonts and Display

Customizing fonts, colors, and appearance.

Terminal Encoding Issues

Fixing garbled text and character display problems.

Keyboard Shortcuts

Default shortcuts and customization.

Installation & Licensing

Microsoft Store Installation

Installing and repairing RockTerm™.

Free Trial and Licensing

Trial details, purchasing, and license scope.

Updating RockTerm

How updates work through the Microsoft Store.

Support & Updates Policy

One purchase covers all 1.x updates and 12 months of email support. No subscription, no renewal fees. Security patches and long-term availability.

Diagnostics

Logs and Diagnostics

Finding logs and gathering diagnostic info for support.

How can we help?